Human Resources Management, Delivery Mode: Blended and Online
Workplace conflict is a common and unavoidable reality in professional environments where people with different personalities, responsibilities, expectations, communication styles, and pressures work together. When conflict is not managed effectively, it can damage trust, reduce morale, weaken teamwork, interrupt communication, and negatively affect overall organisational performance.
In many workplaces, conflict does not begin with major incidents. It often develops gradually through poor communication, unresolved misunderstandings, competing priorities, personality differences, unclear expectations, or pressure related to performance and decision-making. Where these issues are ignored or handled poorly, they can escalate into deeper relational and operational problems that affect both individuals and the wider organisation.
For this reason, organisations increasingly value individuals who are able to identify the causes of workplace conflict, respond with maturity and professionalism, and apply structured processes to guide resolution. Effective conflict management supports healthier communication, protects working relationships, encourages accountability, and contributes to a more stable and productive workplace culture.
This Skills Programme is designed to equip learners with practical knowledge and applied techniques to identify workplace conflict, analyse conflict situations, and implement appropriate conflict management and resolution strategies. It places strong emphasis on communication, emotional intelligence, structured problem-solving, and constructive engagement between parties.
The purpose of this programme is to develop learners who can confidently respond to conflict situations in a professional manner, facilitate constructive dialogue, implement appropriate follow-up actions, and contribute to stronger workplace harmony and performance. Upon completion, learners will be able to engage conflict not merely as a problem to suppress, but as a workplace reality that can be managed in a way that restores cooperation and improves organisational functioning.
This programme is delivered in partnership with "Expert Project Training Solutions" and is accredited and quality assured by the Quality Council for Trades and Occupations (QCTO).
Standard Entry Requirements
Certified copy of South African ID or valid passport (for international learners)
Certified copy of Matric Certificate, NQF Level 4 qualification or equivalent
Upon successful completion of this programme, learners will be able to:
No.
Learning Outcome
1
Identify and describe the main sources of workplace conflict
2
Distinguish between different types of conflict and their impact on organisational performance
3
Analyse and evaluate conflict situations reported by affected parties
4
Apply appropriate conflict management strategies within workplace environments
5
Resolve conflicts using structured conflict resolution techniques
6
Apply emotional intelligence when engaging with conflicting parties
7
Develop and implement conflict resolution follow-up plans
8
Compile formal conflict resolution reports for organisational documentation
9
Communicate effectively with employers, employees, and stakeholders regarding conflict issues
The programme consists of Knowledge Components and Application Components, allowing learners to build both theoretical understanding and practical workplace competence.
Knowledge Modules
No.
Knowledge Modules
1
Sources of Workplace Conflict
2
Types of Conflict in Organisations
3
Strategies for Conflict Management
4
Techniques in Conflict Resolution
5
Conflict Consequences Analysis
6
Emotional Intelligence in Conflict Resolution
7
Components of Conflict Resolution Reports
Application Modules
No.
Application Modules
1
Apply Teamwork in the Conflict Resolution Process
2
Profile a Conflict Situation in the Workplace
3
Analyse Conflict Profiles and Determine Causes
4
Determine and Implement Appropriate Conflict Management Strategies
5
Select and Apply Conflict Resolution Techniques
6
Analyse and Profile Conflict Consequences
7
Apply Emotional Intelligence During Conflict Engagement
8
Compile and Implement Conflict Resolution Follow-Up Plans
9
Compile Conflict Resolution Reports
Completion of this programme equips learners with practical conflict management skills that are valuable across a wide range of professional environments.
Possible workplace roles where these competencies are valuable include:
• Human Resources Officers and Practitioners
• Supervisors and Team Leaders
• Workplace Mediators
• Labour Relations Officers
• Employee Relations Practitioners
• Managers responsible for team performance and workplace relations
The programme also contributes toward further learning opportunities and may accumulate credits toward related qualifications, including:
Further Education and Training Certificate: Leadership Development (NQF Level 4)
National Certificate: Conflict Management and Transformation (NQF Level 5)
Advanced qualifications in Human Resource Management, Labour Relations, or Leadership Development
Learners may also pursue specialised training in mediation, labour dispute resolution, and organisational leadership.
Assessment in this programme is designed to measure both theoretical understanding and practical competence. Learners are expected not only to understand the principles of conflict management, but also to demonstrate their ability to apply these principles in structured workplace-related scenarios.
Assessment is conducted through a combination of continuous assessment and supervised summative assessment. Continuous assessment supports steady development throughout the programme, while the final supervised assessment confirms overall competence.
Continuous Assessment
Written Tests
Portfolio of Evidence (PoE)
Practical exercises and workplace-based activities
Supervised Assessment
Final Written Examination (3 hours)
Learners who successfully complete all assessment requirements will receive certification for the Conflict Management Skills Programme (NQF Level 5, 8 Credits) in line with Quality Council for Trades and Occupations (QCTO) requirements.
Fee Type
Amount (ZAR)
Notes
Application Fee
R250.00
Full Course Fee
R6,000.00
Once-off payment
Instalment Option
1500 x 4
Available for learners who prefer to pay over time
Total Course Fee (Excluding Application Fee)
R6,000.00
Important Note:
Please note that all fees paid are non-refundable. This includes the application fee and any instalments already paid. Learners are therefore encouraged to ensure that they are ready to proceed before making payment. Access to the programme may be subject to confirmation of payment in line with the selected payment option.
1. Who should apply for this programme?
This programme is suitable for supervisors, team leaders, HR staff, managers, and anyone who wants to strengthen workplace conflict management skills.
2. How is the programme assessed?
Assessment includes tests, a Portfolio of Evidence, practical activities, and a final written examination.
3. Will I receive a certificate?
Yes. Learners who successfully complete all assessment requirements will receive certification in line with programme requirements.
4. Can I study online?
Yes. The programme is offered through an online or blended delivery model.